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Avaya IP Office

by David on 13th July 2017 No comments
  • Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.
  • Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.
  • Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.
  • Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work,, and Microsoft Office 365.
  • Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.
  • Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business. Learn more in our Engagement Everywhere eBook.

IP Office


  • From five to 3000 users
  • Connect up to 150 IP Office systems

Deployment Models

  • Virtualized IP Office software with VMWare ESXi ,  KVM, Microsoft Hyper V or Amazon Web Services
  • Dedicated Avaya Server
  • Avaya IP Office 500 V2 appliance
  • Any mix of the above

Supported telephony devices

  • IP phones
  • Digital phones
  • Analog phones
  • Softphones
  • Analog and Digital Cordless (including DECT)
  • Any mix of the above

Third Party Integration

  • TAPI Link lite
  • TAPI Link Pro
  • DevLink Pro


  • Web based – centrally managed
  • Windows client
  • Database back-up and restore


Contact Center

  • Five to 250 agents
  • Multichannel – Voice, email, web chat, fax, SMS
  • Skills based routing
  • Browser based clients
  • Windows clients
  • Integration to CRM solutions


  • Make and receive calls over Wi-Fi/3G/4G data networks
  • Visual voicemail
  • Supervised and unsupervised transfers
  • Presence
  • Instant messaging
  • Conference controls
  • Geo-location presence and tracking
  • Integration with Microsoft Outlook Calendar
  • Avaya one-X® Mobile application
    • Android
    • iOS

Desktop Client

  • Browser based UI
  • Up to 3000 users (IP Office Select)
  • Microsoft Lync integration
  • Salesforce.COM plug-in
  • Microsoft Outlook plug-in


Avaya IP Office Platform [PDF]

28 Nov 2016

Communications software is moving from on-premise to the cloud, with hybrids bridging the gap and allowing owners to keep legacy equipment. Business decision makers are concerned with business outcomes of new technology solutions. Avaya IP Office evolves to meet the changing needs for small and midsize (and growing) businesses all over the world. IP Office is easy to deploy or upgrade, use and manage, scales for one site or multiple offices, and features world-class customer engagement and effective team engagement solutions.


IP Office: Team and Customer Engagement Solution for Small and Midsize Businesses [PDF]

08 Nov 2016

Learn how you can engage with your employees and customers like never before. From telephony and video to mobility and contact center applications, to networking, security, and ongoing services, Avaya IP Office will help give your business a competitive edge.

Engagement Everywhere [PDF]

05 Nov 2015

Avaya is making market-leading Engage Everywhere technology more accessible to midsize businesses — a full stack, purpose-built midmarket system built on our IP Office™ platform and packaged with unified communications (UC), contact center (CC), web videoconferencing, mobility, devices, networking, support services and cloud capabilities.

Fact Sheets

Avaya IP Office Contact Center [PDF]

13 Apr 2017

Avaya IP Office Contact Center is optimized for use with Avaya IP Office and delivers blended multichannel capabilities to midsize businesses, allowing them to enhance and expand customer communications.

Avaya IP Office Server Edition [PDF]

08 Nov 2016

For midsize businesses that put a premium on the benefits rich and meaningful engagement can bring to their enterprise, IP Office Server Edition is the answer. Server Edition delivers a wealth of sophisticated collaboration capabilities for your mobile, remote and office workers. It allows you to easily and economically scale to 2,000 users across up to 32 sites. Manage and administer IP Office Server Edition with the speed and ease offered by a simplified web-based interface.

Avaya IP Office™ Select [PDF]

08 Nov 2016

As midsize businesses grow, so does the need for more sophisticated and powerful communications. Avaya IP Office Select enables you to grow easily and cost-effectively. Offers rock-solid reliability and security. Enhances productivity, efficiency and customer engagement. All without putting your limited IT resources to the test.

IP Office Receptionist [PDF]

08 Nov 2016

Receptionists can handle dozens, even hundreds of calls daily, so it’s easy to see how important it is to deploy a phone application that allows for efficient call handling. IP Office Receptionist offers a visual display of incoming calls and call status throughout the business on an easy-to-use PC interface.

Avaya IP Office Collaboration Editions [PDF]

08 Nov 2016

When it comes to business collaboration systems, one size does not fit all. The Avaya IP Office™ Platform provides you with options so you can tailor your collaboration system to best fit your business requirements. Choose from three collaboration editions that provide communications capabilities from basic to highly sophisticated.
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DavidAvaya IP Office

Pegasus Opera 3

by David on 11th July 2017 Comments Off on Pegasus Opera 3

Raven was one of the earliest Pegasus Partners, and we have worked together, supporting, installing and augmenting Pegasus software for over 30 years.

Our In-House developers have created bespoke add-ins for dozens of organisations, to help them get the most from their investment, and fit the software to the business – not the other way round.

Opera 3 is an accounting and business solution that can be fully integrated throughout your business for a unified view, eliminating the need for separate finance, payroll, CRM, supply chain or service systems.

Flexibility comes as standard. Its application features and customisation, configuration and setup options allow you to build the specific solution you need to suit your particular business. It means you can buy what you need, when you need it, and expand the solution as your business grows.

It’s for everyone in your business, for Accounts, Sales, Payroll and much more.

  • Finance Manager “How can I manage my cash flow effectively?” with Financials
  • Logistics Manager “How can I save time and money and reduce my paper trail?” with Supply Chain Management
  • MD “Tell me what I need to know without telling me everything.” with Business Intelligence
  • Sales Manager “I want my system to share key information across all departments.” with CRM
  • Payroll Clerk “I need a payroll system that will take the stress out of my payroll processes.” with Payroll & HR
  • Service Manager “To retain customers, I need to provide excellent after-sales care.” with Service & Helpdesk Management


With Average Debtors Day calculation per customer Opera 3 helps you manage aged debt for a realistic revenue forecast.

Financials are the core to any business, whatever its size. With Opera 3 you can continually track your revenue and when it is due. Equally important, it reminds you who you owe money to and when it has to be paid. You’ll find visibility of your cash flow invaluable to your profit generation. What’s more, reports from the Financials can be output directly to MS Excel.

Supply Chain Management

In Opera 3, Purchase Orders, Sales Orders, Delivery Notes, Sales Invoices and Statements can be batch created as PDFs and emailed directly from within the system.

Opera 3 has been designed to simplify control of the supply chain from end to end, helping customers to control inventory costs and improve customer service efficiency. Opera 3 also simplifies the most complex of order processing and manufacturing requirements; delivering fast order entry input, materials tracking and traceability, back to back order handling, allocation of stock or assembly kitting and much more.

Business Intelligence

With the Opera 3 Business Intelligence tools you get precisely what you need to know without wasting valuable time.

With Opera 3, you have advance intelligence working for you for smarter decision making. Pegasus XRL is a powerful reporting tool that allows you to import live data from Opera 3 into an Excel spreadsheet, so you can manipulate and produce reports using the Excel interface you are familar with.


Opera 3 CRM integrates fully with Financials and Supply Chain applications and can also be accessed by remote workers.

Managing opportunities and converting them into sales: that’s what running a business is all about. Opera 3 CRM allows you to not only generate prospects, but also to effectively manage your relationship with these prospects so that they become customers. It then goes on to give you all you need to retain those new customers through effective account management and marketing.

Payroll & HR

Opera 3 Payroll simplifies your key tasks and has HMRC PAYE and RTI Recognition so you will always have peace of mind.

Regular changes in legislation means that any Payroll & HR solution worth having must continually evolve to keep pace; Opera 3 simplifies complex payroll procedures, and ensures they are performed accurately, automatically and on time. What’s more, it has HMRC PAYE Recognition and RTI Recognition for 2013/14.

Service & Helpdesk Management

Opera 3 streamlines your customer contract management, helpdesk functions and communication with staff on the road.

After the sales cycle is completed, offering exceptional after-sales service and care is vital for customer retention. And this is where Service & Helpdesk Management is invaluable. Working with CRM, Invoicing/SOP and Stock Control, Service & Helpdesk Management streamlines and simplifies the management of service and maintenance contracts with your customers.

Could you manage your cash flow more effectively?

Financials are the core to any business. With Opera 3 you can continually track your revenue and when it is due. Equally important, Opera 3 reminds you who you owe money to and when it has to be paid. You’ll find the visibility of your cash flow invaluable for your profit generation. And with Average Debtors Day calculation per customer, Opera 3 helps you to manage aged debt for a realistic revenue forecast.

But Opera 3 is more than just financials; it’s a complete end-to-end financial management solution for small to medium-sized businesses.

Moving to Opera 3

  • Full support from a local Pegasus Partner
  • Data conversion tools to simplify and streamline the process
  • In-built import facility ensures swift, efficient and accurate transfer of data
  • No need for extensive consultancy and implementation costs

Fully integrated solution offers

  • Financials
  • Supply Chain Management
  • Payroll & HR
  • CRM
  • Service & Helpdesk Management
  • Document Management
  • Award-winning Business Intelligence
  • Pegasus Dashboards
  • Manufacturing
  • Construction

Links with other systems in your business

  • Data import and export facilities
  • Easy to customise
  • Email integration
  • Microsoft Office integration

Lower cost of ownership

  • Scalability: Opera 3 is application-based, which means that you buy what you need, when you need it
  • Flexible purchase options: buy an integrated solution, pick and choose from the full list of applications or rent
  • Annual Maintenance Contract allows you to budget yearly for legislative and software upgrades
  • Reduced IT overheads: Microsoft technology offers greater resilience against hardware or network failure

Effective business communication

  • Identify developing trends that can have a direct impact on profitability
  • Improved debtor management
  • Production of timely management information for non-financial managers

Business Intelligence tools to help with:

  • Optimisation of stock
  • Effective budgetary controls
  • Maximisation of sales opportunities

Your local Pegasus Partner: a dedicated specialist

  • Expertise: qualified, experienced personnel
  • Consultation: every step of the way
  • Support: on-site, by telephone or online

Pegasus: 30 years in the industry

  • Industry expert
  • 30 years of experience
  • Full HMRC accreditation: Payroll and Pensioner Payroll Standard
  • ICAEW accreditation
  • Strong support and customer service
  • Award-winning Business Intelligence
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DavidPegasus Opera 3

Dynamics CRM

by David on 5th June 2015 No comments

Microsoft Dynamics CRM is a customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination.

Customer relationship management (CRM) can help reduce costs and increase profitability by organising and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

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DavidDynamics CRM