Our dedicated Helpdesk is staffed entirely by Microsoft Certified Professionals, so you don't have to waste your time explaining your issue to a someone you know can't help.
The cornerstone of Raven’s service; We pride ourselves in offering agile, efficient and, importantly, effective IT support to our customers. We’re dedicated to keeping your technology investment up and running smoothly, leaving you to focus on your business.
Already have an internal IT department, or a technical guru on site who handles most of your day-to-day IT support issues? You might not want us to replace them, but we can certainly supplement and assist your current IT department. Our industry leading 24/7 Raven-Eye monitoring and proactive helpdesk often spot problems before you’re even aware of them.
You can relax knowing our partnership with your organization means we take your IT personally and strive to keep your staff productive with the tools they need to drive your business forward.
We don’t do “First Line”. When you speak to a Raven support engineer, you’re speaking with a highly trained professional, not a message taker!
With Raven’s support team, you can enjoy:
- Certified technicians.
- ITIL based processes.
- Remote or onsite support.
- Proactive monitoring.
- Industry leading network tools.
- Fixed rate contracts.
- SLA backed service.